The UK Gambling Commission (UKGC) has tightened rules for operators during the COVID-19 crisis.
Recent research conducted by YouGov found that although overall gambling had actually fallen, due to the closure of land-based venues and the cancellation of sports, the habits of those still gambling were changing due to the crisis.
Specifically there has been a shift towards products like online slots, poker, casino gaming, and virtual sport, and 64% of “more engaged” gamblers “have increased the time or money they are spending on at least one gambling activity.”
In response, the UKGC has strengthened its guidance to operators, who will now be expected to:
- Stop all reverse withdrawals for customers until further notice.
- Cease bonus offers and promotions to all customers displaying ‘harm indications.’
- Conduct direct interaction with all customers who have participated in ‘an hour single session of play.’
- Review safer gambling thresholds and triggers for new customers.
- Conduct further affordability checks on players displaying harm indicators.
- Enforce immediate deposit limits and blocks on customers displaying harmful behaviour.
- Ensure comprehensive monitoring of customer base, identifying dangerous play and spending habits.
Discussing the new measures Gambling Commission chief executive, Neil McArthur, said:
“Operators must use the data they hold to protect their customers and now, more than ever, it’s vital that online operators really know their customers by monitoring how long they are playing for and understanding how financial uncertainty is impacting them and what they can afford to gamble with.
“To ensure operators do that, we are strengthening our guidance and expect operators to take account of that to prevent bonus offers or inducements being offered to customers who are showing any sign of harm.
“Work was already underway to address many of these issues but this means we will now accelerate this work due to the unique situation that many consumers will find themselves in during lockdown.
‘’We will continue to monitor and publish the data that we are collecting and we will take further measures if required. We are monitoring online operators closely and if we see irresponsible behaviour we will step in immediately, suspending licences if we need to.”
Later this month the UKGC will also be launching a consultation regarding proposals to strengthen rules around ethical product design, reverse withdrawals, and VIP promotions and offers.
AYO.NEWS says:
Online gambling operators are coming under intense scrutiny and regulatory pressure during the COVID-19 crisis. Several countries have introduced emergency restrictions and limits, including Belgium, Spain, Portugal, Finland, and Estonia, while in Sweden new measures have gone so far as to provoke determined opposition from licensed operators.
And, despite some countries easing lockdowns, emergency measures may well stay in place for some considerable time, as regulators grow increasingly concerned about an unprecedented global economic crisis adversely affecting consumers.
‘AYO.NEWS says’ features the opinion of the author and does not necessarily reflect the views of Pentagon Digital Limited or its affiliates or associates.
All original content featured on this site is © Pentagon Digital Limited, 2020