UK-based gambling giant GVC is strengthening its existing partnership with LeanConvert, the customer conversion and campaign optimisation specialist.
After working with LeanConvert for a couple of years, during which time the optimisation company became a key stakeholder in GVC’s post-Ladbrokes Coral acquisition marketing strategy, the firms will now enhance cooperation.
Specifically, LeanConvert will collaborate with GVC’s central product team, supporting onsite optimisation, customer personalisation and variance testing for all core brands, while specialists will also be deployed to Roar Digital, the joint GVC-MGM Resorts US wagering venture.
Discussing the news Head of Customer Experience for GVC Holdings, Stefan Kalcher, said:
“We’ve seen that LeanConvert’s approach to actionable testing is indisputable proof in creating a better customer experience and improved conversion across the board. They have an extremely effective and contagious culture of experimentation that we’re now beginning to propagate and enable internally, with their guidance.”
While LeanConvert Founder and Managing Director, Tim Axon, added:
“In working together, we’ve developed the LeanConvert Framework, optimisation toolkit and workflow to deliver within GVC’s existing teams. While our managed service delivers immediate results and ROI, the in-housing programme we’re building with GVC will support them in setting the stage for scalable growth at an unparalleled velocity.”
LeanConvert was founded by former Oracle EMEA and Maxymiser executive Tim Axon in 2016, and uses customer-centric modelling combined with value-led testing, to help large digital businesses understand their customers.
The company is also partnered with Adobe Target, Boxever, ContentsSquare, dynamic yield, Google Partners, monetate, Optimizely, and Oracle Maxymiser.
AYO.NEWS says:
There are plenty of companies out there making bold claims about conversion and optimisation, but GVC’s decision to extend and strengthen its partnership with LeanConvert seems to be a pretty big vote of confidence, and suggests they are doing something that really works.
Staying with GVC, yesterday we reported that the group’s board of directors and members of its executive committee had agreed to take a 20% salary cut and forfeit bonuses, in response to the ongoing COVID-19 crisis.
Meanwhile, in the United States, GVC’s partner MGM Resorts has thanked the support shown by many of its well-known resident entertainment partners during the crisis. With casinos closed due to the pandemic, many of the celebrities have made significant donations to the MGM Resorts Employee Emergency Grant Fund.
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