The UK Gambling Commission (UKGC) has released the findings of its investigation into the now defunct PT Entertainment Services (PTES) online betting group.
PTES was a Playtech B2C subsidiary, and operated brands including winner.co.uk and Titanbet, before surrendering its UK license after the UKGC launched an investigation for social responsibility and anti-money laundering failures.
The UKGC stepped in and launched the investigation in May 2019, after being contacted by the family of a gambling addict who committed suicide in April 2017. The UKGC went on to discover serious, systematic failings at the PTES.
Specifically, the Commission found that despite the customer displaying problematic behaviour, PTES brands continued to engage them, while failing to carry out any responsible gaming interactions.
Investigators also found that PTES representatives had offered the victim, and other high spending customers, VIP status, without conducting financial or affordability due diligence.
Commenting on the case UKGC Chief Executive, Neil McArthur, said:
“This is a tragic case which came to light after I was contacted by the family of the young man who very sadly took his own life. I want to thank them for their bravery in bringing his case to our attention and we are grateful for the way they have worked with us in such terrible circumstances so that we could understand what happened.”
Before surrendering its operating license, PTES had apparently made several financial settlement offers to the UKGC, but none were deemed sufficient. According to the UKGC, had PTES not already terminated its UK license, it would have been subject to a £3.5m financial penalty, and possibly other sanctions.
In the event, PTES did donate £619,395 to charities working to reduce gambling harm. Parent company Playtech has also committed to donate a further £5m to mental health and gambling-related harm charities over the next five years.
Individuals connected to the PTES license continue to be investigated.
AYO.NEWS says:
Despite the historical nature of this case, this news couldn’t come at a worse time, with online gambling under increased political and public scrutiny due to the COVID-19 crisis.
Predictably, British mainstream press, including the Daily Fail, is all over this story, whipping up public anger and calling for blood, and many commentators demanding online gambling be banned.
Cases like this can only increase the likelihood that the UKGC will ban VIP promotions and introduce further restrictions on marketing.
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